Refund & Return Policy

30-Day Returns

Unopened spools can come back within 30 days of delivery. If a spool you have opened turns out to be defective, we will replace it — send us the lot number printed on the carton and a photo of the print, and the batch goes back to our QC.

Printers and hardware, resin, custom prints and classes each have their own terms further down this page. Where a section below covers what you bought, it is the one that applies.

Returns

You have 30 days from delivery to initiate a return
Filament must be unopened and in original packaging (vacuum-sealed)
Contact us to request a return and we'll send you the address
Return shipping is yours to cover on a change-of-mind return. If the return is down to our error, we cover it.

Opened Filament

If you opened the spool and the filament is defective (inconsistent diameter, contamination, poor layer adhesion, snapping), contact us with photos and we'll send a free replacement or full refund — no need to return the defective spool
We cannot accept returns on opened, non-defective filament due to moisture sensitivity — once the vacuum seal is broken, we can't guarantee quality for resale

Printers, Hardware & Accessories

Unopened and in original packaging: 30 days from delivery, same as filament
Opened or used hardware cannot come back for a change of mind — once it has been installed or run, we cannot sell it as new
If it is faulty, it is covered by the manufacturer's warranty. Contact us and we will help you raise the claim, and where we can settle it directly we will

Resin

Sealed bottles can come back within 30 days
Once a bottle is opened it cannot be returned. Resin is a hazardous material: we are not permitted to accept it back for resale, and we will not ask you to put an opened bottle in the post
If a bottle arrives damaged or the resin is faulty, send us photos and we will replace it — keep the bottle and dispose of it locally

Custom Prints & Quotes

Cancel any time before printing starts for a full refund
Once printing has started the job is non-refundable. It is made to your file and your specification, so there is nobody else to sell it to
If the part is wrong because we got it wrong— we printed the wrong file, the wrong material, or missed a dimension you supplied — we reprint it at no cost

Classes & Workshops

Cancel more than 48 hours before the class starts for a full refund
Inside 48 hours we issue store credit rather than a refund — the seat is usually too late to fill
If we cancel or reschedule and the new date does not suit you, you get a full refund

Damaged in Shipping

If your order arrives damaged, contact us within 48 hours with photos
We'll ship a replacement at no cost

Refunds

Refunds are processed within 3 business days of receiving your return
Original payment method will be credited within 3-7 business days
Original shipping costs are non-refundable unless the return is due to our error

Cancellations

Orders can be cancelled for a full refund before shipping
Once shipped, standard return policy applies

Contact

Contact form
Visit: 5519 S 1900 W, Roy, UT 84067 (Mon-Fri 10-8, Sat 10-6)