Shipping policy

SHIPPING POLICY Last Updated: September 26, 2026 Forgely ships filament, printers, parts and accessories from Utah, and takes in custom print jobs. This policy covers how long orders take, what shipping costs, and how pickup works. PROCESSING TIMES Stocked orders: Processing time: 2–5 business days This covers picking, quality checks and packaging Processing time is separate from delivery time — see below Large orders may need longer, and we will tell you if so Custom print jobs: Processing time depends on the job We confirm an estimated completion date when we accept the order Rush handling may be available for an additional fee — ask before ordering SHIPPING METHODS & CARRIERS Domestic shipping (United States): Standard Shipping: 5–8 business days after processing Priority Mail: 2-3 business days after processing Express Shipping: 1-2 business days after processing IN-STORE PICKUP Free at either store. We will email you when your order is ready — please wait for that email before driving over. Forgely Roy: 5519 S 1900 W, Roy, UT 84067 Open Mon–Fri 10–8, Sat 10–6. Closed Sunday. Forgely Murray: 6212 State St, Murray, UT 84107 Open Mon–Fri 11–6, Sat 10–6. Closed Sunday. SHIPPING COSTS Free standard shipping on orders over $49 shipped within the United States. Below that threshold, shipping is calculated at checkout based on: Package weight Destination Selected shipping method Upgrades, charged in addition to standard shipping: Priority Mail: additional $8.95 Express Shipping: additional $24.95 DELIVERY AREAS Domestic: We ship to all 50 US states Additional charges apply for Alaska and Hawaii International: We do not ship outside the United States. If you have a US address we can ship to, we are happy to send your order there. ORDER TRACKING Tracking number provided by email once your order ships Updates available through the carrier's tracking system SHIPPING RESTRICTIONS Some items have size or weight restrictions Some locations may need additional transit time P.O. boxes accepted for standard shipping only DAMAGED OR LOST PACKAGES If your package arrives damaged: Take photos of the damaged package and its contents Contact us within 48 hours of delivery A replacement or refund is processed after review Lost packages: Domestic packages are considered lost after 14 days The claims process begins after that period A replacement or refund is issued once the claim is verified DELIVERY TIMING Delivery times are estimates, not guarantees Business days are Monday through Friday Holidays affect both processing and delivery Weather can cause delays outside our control ADDRESS ACCURACY You are responsible for providing a correct shipping address Address changes after shipping may incur additional fees Orders shipped to an incorrect address given at checkout are not eligible for free replacement shipping BULK & WHOLESALE ORDERS Special shipping arrangements are available for bulk orders Custom quotes are provided for large quantity shipments Large scheduled orders are arranged with you directly HOLIDAY SHIPPING Processing times extend during peak seasons Holiday deadlines are posted on our website Order early for holiday delivery RETURNS Returns are covered by our Refund Policy, at https://www.forgely3d.com/policies/refund-policy CONTACT INFORMATION For shipping questions: Email: sales@forgely3d.com Contact form: https://www.forgely3d.com/contact Stores: https://www.forgely3d.com/stores SHIPPING UPDATES We may modify this policy. Changes are posted on this page, and the rates and options shown at checkout are the current ones. IMPORTANT NOTES: Delivery time starts after processing is complete, so allow for both Combined shipping is available for multiple items Rush processing may be available for urgent orders (additional fees apply)