Help / Troubleshooting
My print failed and I think it was the spool. What now?
Send us the lot number and a photo. We replace bad spools and feed the data back to QC.
Email sales@forgely3d.com with the lot number (printed on the carton), a photo of the print, and your slicer settings. We'll send a replacement and feed the lot back to QC. A defective spool is replaced whether or not it has been opened.
Need a human?
(385) 449-2694 · Roy Mon–Fri 10–8, Sat 10–6 · Murray Mon–Fri 11–6, Sat 10–6