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All Print-Failure Guides

Help / Troubleshooting

My print failed and I think it was the spool. What now?

Send us the lot number and a photo. We replace bad spools and feed the data back to QC.

Email sales@forgely3d.com with the lot number (printed on the carton), a photo of the print, and your slicer settings. We'll send a replacement and feed the lot back to QC. Our 30-day money-back guarantee covers spools that don't perform.

Need a human?

(385) 449-2694 · Mon–Fri 9–5 Mountain

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Other Print-Failure Fixes

Why is my PLA stringing?Why isn't my first layer sticking?Why are my layers separating?Why does my PLA warp?Why is my filament brittle or snapping in the spool?Why are there blobs or zits on my outer wall?Why is my print under-extruding?